Refund Policy

We appreciate your choice to shop with us. Your satisfaction is our top priority. Below is an overview of our refund policy to help you understand the process clearly.

Refunds

Refund requests are accepted within 30 days of purchase.

Refunds will be issued solely as store credit, which can be used for future purchases. We do not offer cash refunds—only store credit is provided.

Eligibility for Refund

  • • The product must remain in its original, unused condition, and the premium theme should not have been activated.
  • • The refund request must be submitted within the 30-day period.
  • • A valid proof of purchase is required for all refund requests.

How to Request a Refund

If you'd like to request a refund, please reach out to our customer support team via email at contact@jokerthemes.com. Include your order number and a brief explanation of the reason for your request. Please note that refunds are granted exclusively as store credit.

Important Information

Our refund policy may be updated from time to time without prior notice. We recommend reviewing the policy periodically. By completing a purchase, you agree to the terms outlined in this policy.

If you have any questions or concerns, don’t hesitate to contact us.

Additional Fee

Thank you for shopping with us! To maintain the quality of our products and services, we apply an additional fee on every purchase. This fee is used to cover operational expenses, including payment processing and website maintenance.

Why Do We Charge an Additional Fee?

  • All theme purchases will include an additional fee of $20 to offset transaction costs incurred by our company in Brazil.
  • Service Quality: The fee supports continuous improvements to the shopping experience, ensuring we can provide excellent customer service and support.
  • Secure Transactions: This fee helps ensure fast and secure payment processing for your peace of mind.
  • Sustainability: We invest in sustainable initiatives that contribute to the well-being of our customers and the environment.

If you have any questions about this fee or anything else regarding your purchase, please feel free to reach out to us. We value your understanding and support!